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FREQUENTLY ASKED QUESTIONS?

I have a size chart to reference for bracelet and necklace sizing. Please click HERE

The 14KG Gold-Filled bracelets/necklace pieces can still tarnish, but it takes particular circumstances for that to happen. Pure gold doesn’t tarnish, so even though it’s an alloy, the thick layer of pure gold on gold-filled pieces helps to prevent tarnishing. Remember that everyone’s skin can react differently to different things; the same goes with the beads. The metals can also respond differently once in contact with your skin and certain oils, chemicals, and perfumes.


Sterling Silver can naturally tarnish with oils and the acid in your skin. Wearing them in chlorine and exposing them to other chemicals will expedite the oxidation in Sterling Silver.


However, with all that said, I wear my in the shower, while working out, in the ocean, the pool, sleeping, and everything else in between, and mine have held up perfect for 2+ years (one or two has been restrung because it stretched out). But other than that, they have been excellent!

Like anything elastic, they can and will eventually stretch out if pulled on it enough. Most of the bracelets only stretch enough to get them on and off. We recommend you “roll” them on and off your wrist.
he Callaway Collection is primarily online only. We have some retailers as well. If you are interested in carrying The Callaway Collection, please reach out to us. holler@thecallawaycollection.com
I would recommend starting with a classic stack of “Just the beads” you can choose between gold-filled, sterling silver, or rose gold. If you are looking for more of a softer, simple stack, we recommend a stack of the 2mm, 3mm, and 4mm bead bracelets, and if you want more of a bolder/chunkier look, we recommend stacking 4mm, 5mm, and 6mm bead bracelets together.

There is a big difference between “gold filled” and gold plated.” It’s good to know the difference, so you know what to shop for and where to spend your money. The Bottom line is you’re going to pay a little more for gold-filled jewelry, but it will stand the test of time, and in my opinion, it’s well worth it. Here’s why:

Gold-filled is NOT the same as Gold-plated. Not only are their manufacturing processes EXTREMELY DIFFERENT, but the amount of gold alloy used on gold-filled pieces is different than gold-plated.

The layer of gold alloy on gold-plated jewelry is so minuscule that all it would take is one small scratch on a gold-plated piece to expose the jeweler’s brass underneath.

Gold-filled jewelry has 100x more gold alloy than gold plated, and because that layer is thicker, it means gold-filled jewelry lasts longer and stands up to wear and tear better than gold plated.

However, the longevity of either type is dependent on the wear, environment, and quality of the piece.

As long as the piece is well cared for, gold-filled jewelry can last a lifetime. Gold plated jewelry is not very durable and can’t withstand much heat, water, or wear.

Gold-filled jewelry is best used where longevity and durability are a must. Gifts for anniversaries, birthdays, and other events are more meaningful when the piece is meant to last decades. Another such occasion is when a piece is worn daily – a gold-plated piece would last mere months if worn daily.

If you want to go ahead and start with a customizable wrist-reminder. I recommend the White beads w/ Black letters, the Clear beads w/ White letters, or the Black beads w/White letters (these are the most popular bead letter colors) As far as the most popular bead sizes go for the customizable wrist reminders, the 3mm and the 4mm bead sizes are the most popular.

I know that the ordering process can get overwhelming! Please do not hesitate to reach out to us at holler@thecallawaycollection..com, and we will walk you through the ordering process!

Each piece you receive from The Callaway Collection was hand-finished, therefore, delicate. Please treat it with care to improve its longevity.
If heavy pressure is applied or you yank or pull on them, this could cause your piece to break.

Lotions and perfumes can be damaging to your piece as well.

Even though the metal beads I use are Gold-Filled, Sterling Silver and Rose Gold should not tarnish; you must keep them clean. I recommend Hagerty Jewelry Cleaner, which you can purchase off Amazon. Also, be aware many things can cause beads to turn randomly. Especially Sterling Silver. If you have cleaned your pieces and they are still not coming clean to your liking, please reach out to me at holler@thecallawaycollection.com, and we will work something out!

Made by hand in the USA
Right now, we ship anywhere in the USA and Canada. At the same time, we do ship internationally to some countries. International shipping starts at $30. Please note that our website may not mention additional customs fees or taxes. These fees and taxes are determined based on the country’s law and regulations and not by The Callaway Collection.
If you are gifting The Callaway Collection, there is a customer note box at check out. You can let us know if you would like a custom note in the package in this box. Most customers leave messages such as Happy Birthday! Love, The Langels, or Congrats on your new addition! Love, Gabby, However, we can customize the note to say whatever you want. We are constantly changing up our packaging to keep it new. Right now, your piece will be packaged in a little bag with a Thank you note! If you choose to have a gift box, we have those available as well for an extra add on cost. You can choose how you would like your piece packed at checkout.

If your bracelet has broken within six months of purchase and you can gather and send back the beads, we will replace them at no cost.

You will need to print out this resize/restring form (insert link) and include it with the piece you are sending in to have it fixed. There is a minimum of 3-4 weeks to receive your returned piece once we have repaired it.
Please mail your form along with your piece to the following address.

The Callaway Collection
Attn: Bonnie
2350 Cheshire Bridge Rd NE #204
Atlanta, GA 30324

Every single piece is hand made to order. We ask you to please allow 1-4 weeks to receive your custom piece once your order is placed. You will receive a confirmation email; please check your junk and spam mail as sometimes it is sent there. When your order ships, you will receive another email letting you know your order is on the way. This email will include tracking where you can track your package.
Please email holler@thecallawaycollection with your name and order number and lets us know what the mistake is. If your order has not already been made, I am happy to change it for you. If your order has already been made, there will be a $5.00 charge to change it. If anything, else needs changing besides the name, the amount may vary depending on what you would like changed.
We strive for our customers to be delighted with their purchases. We are happy to answer all questions on details and materials on each piece. A STORE CREDIT is permissible if contacted within 48 hours of receipt of the item. If 48 hours have gone by since your purchase, unfortunately, we can’t offer you a store credit. THERE ARE NO RETURNS/REFUNDS ON CUSTOM ORDERS, so make sure and MEASURE YOUR WRIST SIZE and what you are ordering is exactly what you want!

Sometimes knowing what length necklace you want can be difficult. Use the chart below when referencing the different lengths. Please do not hesitate to ask any questions regarding the length of a necklace you maybe interested in purchasing. Remember these lengths are measured in inches!

BRACELET SIZE CHART

THE CHART BELOW IS JUST FOR REFERENCE. PLEASE MEASURE YOUR WRIST. IF THE EXACT SIZE YOU PREFER IS NOT IN THE DROP-DOWN CHOICES, PLEASE LEAVE THE PREFERRED SIZE IN THE ADDITIONAL NOTES BOX.

Children’s Lengths Women’s Lengths Men’s Lengths
Newborn–6 months: 4″
6–12 months: 4.5″
12–24 months: 5″
2–5 years: 5.5″
6–13 years: ADULT SIZE 6″ OR 6.5"
XXS: 6"
XS: 6.5 "
Small: 7″ * Average
Medium: 7.5″–8″
Large: 8.5″
Extra Large: 9″-9.5"
Ankle bracelet*: 9-1/2″–10″
*Anklets usually include a 1″–2″ extension.
XS: 7"-7.5"
Small: 8″
Medium: 8.5″
Large: 9″
Extra Large: 9.5″

How to Find an Accurate Bracelet Size

To determine bracelet size, follow the steps below.

1. Measure the wrist BELOW the wrist bone (where you would normally wear your bracelet) using a flexible measuring tape or a strip of paper.

2. If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be. Then measure the paper strip with a ruler. THIS IS THE WRIST SIZE.

3. TO FIND THE BRACELET SIZE, increase the wrist measurement by the increment below based on how you want the bracelet to fit.

*For a snug fit, add 1/4″ to 1/2″.

*For a comfortable fit, add 3/4″ to 1″.

*For a loose fit, add 1-1/4″.

Drop a hint