Due to the handmade nature of our products, many of our pieces are MADE TO ORDER, therefore may take 1-4 weeks before being shipped. Often, orders process faster than that, but we can’t guarantee a faster processing time.
All intellectual property rights in our designs are and will belong to THE CALLAWAY COLLECTION LLC. Any infringement will be pursued vigorously. Everything on this site is copyrighted unless stated otherwise.
All viewers of this website and customers should be aware that the Copyright of the art, jewelry, and any other products on this website remain the exclusive property of THE CALLAWAY COLLECTION LLC.
THE CALLAWAY COLLECTION LLC administers copyright. All art, jewelry, or other products may be viewed for buyer browsing and downloaded only for such purposes.
No reproduction may be made of any of the art, jewelry, or other products from this website for commercial use for any reason without first receiving written permission from THE CALLAWAY COLLECTION, LLC.
Under Copyright Law, it is fair to reproduce a single copy for personal or educational purposes, provided that no changes are made to the content and a copyright notice accrediting the content is attached to the reproduction. Beyond that, no further copies of any art, jewelry, or other products from this website may be made or distributed without written authorization.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order and the lighting in which the photos are taken. There are various natural variations and differences between the materials we use. Therefore products may not be identical to the imaging you see online. Please remember this when placing your order. Each piece is entirely handcrafted, and minor differences are natural in the handmade industry.
CUSTOM ORDERS: We always love creating new products from scratch and would love to work with you. Custom orders can have a lengthier processing time. Ask us for details. Please CLICK HERE TO CONTACT
Each piece you receive from The Callaway Collection was hand-finished therefore, delicate. Please treat it with care to improve its longevity.
YOUR PRODUCTS(s) CAN BE DAMAGED IF:
* too much pressure is applied, or if you yank or pull on them if they get caught or snag on something.
* Even though the metal beads I use are Gold-Filled and Sterling Sterling and should not tarnish, you do have to keep them clean. I recommend Hagerty Jewelry Cleaner. Please also be aware several things can cause beads to turn randomly. Especially Sterling Silver. If you have cleaned your pieces and are still not coming clean to your liking, please reach out to me at firstname.lastname@example.org, and we will work something out!
* Lotions and perfumes can also be damaging to your piece as well.
* With the bracelets we create on elastic, please be aware that the elastic on these can also get stretched out if you constantly take them on and off. It is advised to roll your bracelet on and off your wrist!
*Please see our FAQ page for more about caring for your piece.
We ship everything FIRST CLASS: DELIVERED WITHIN 3-5 BUSINESS DAYS
TIMELINE: Please be aware that all products are handmade to order. Allow 1-4 weeks from the day your order is placed for your piece/pieces to be made and shipped to you. YOU WILL RECEIVE AN EMAIL WHEN YOUR ORDER SHIPS. PLEASE CHECK JUNK OR SPAM! Please be patient with us as we are trying to get you your bracelets just as quickly as you want them, I promise!
*Please do not message or email asking when your order will ship. Again, you will receive an email when your order ships so that you can track it through USPS. These emails are sometimes sent to your junk or spam mail, so check there too!
Our company ships through the following carriers:
INTERNATIONAL SHIPPING: International orders are final sales. The customer is responsible for all fees associated due to customs fees/taxes. ALL FEES INCURRED FOR TAXES/CUSTOMS FEES ARE DUE BY THE CUSTOMER.
We happily support and love our international customers.
We ship all International products through USPS, and USPS will calculate your shipping rate at checkout.
THE CALLAWAY COLLECTION LLC. is not responsible for duty or brokerage fees for international shipping. These charges come from your country during the importation of your package.
SALES TAX/COST CALCULATIONS: Sales in Georgia are taxable at the State tax rate of 8.9%.
RETURNS/EXCHANGES: We strive for customers to be delighted with their purchases. We are happy to answer any questions on details and materials on each piece. Due to the nature of our inventory, we have a strict return policy. REFUND is permissible if contacted within 24 hours of receipt of the item. Please ensure the piece is packed securely and use a service that provides tracking while in transit; return postage is not refundable. If a refund is desired, the shop must be notified within 24 hours of purchase receipt. Unfortunately, we can’t offer you a refund if 24 hours have passed since your purchase.
THERE ARE NO RETURNS/REFUNDS ON CUSTOM ORDERS, so make sure and MEASURE YOUR WRIST!
LOST OR STOLEN PACKAGES:
Once your package leaves The Callaway Collection studio, it is in the hands of the USPS. If your package is stolen/lost, please get in touch with your local post office.
Please get in touch with email@example.com, and we will assist you in replacing your order.
To have your bracelets resized or restrung, you must fill out the following FORM. Please print out the form and enclose it in your return package. There is a restringing/resizing fee of $10 per bracelet.
We can repair an item if it pops, and you can save the beads from the bracelet. You don’t have to have all the beads, but please collect as many as possible and mail them back when you send the return form. I can guarantee the bracelet up to 6 months if it pops IF you can collect the beads; otherwise, you will have to purchase a new piece. If something happens to the bracelet after six months and you cannot collect any pieces, you will need to buy a new one.
We are not responsible for your return shipping cost on pieces that need restrung or resized.
Once your order has shipped, you will receive an email with the tracking info. Please check the “promotion/junk” folder if you did not receive your initial order confirmation email and add us to your safe sender list.
ADDITIONAL NON-RETURNABLE/EXCHANGEABLE ITEMS:
*Personalized and customized goods are exempt from exchange unless the product arrives defective.
* Gift cards
* Sale Items
* CUSTOMIZABLE WRIST REMINDER!!! With custom items, you must measure your wrist size. All customers asking for a change in wrist size will be charged for labor and shipping! PLEASE MEASURE YOUR WRIST. A BRACELET SIZE CHART ON THE HOME PAGE IN
-THE CALLAWAY COLLECTION. LLC
Personal Identification Information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal Identification Information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies:
How we use collected information:
THE CALLAWAY COLLECTION may collect and use Users personal information for the following purposes:
How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Compliance with children’s online privacy protection act:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on JAN 2022
THE CHART BELOW IS JUST FOR REFERENCE. PLEASE MEASURE YOUR WRIST. IF THE EXACT SIZE YOU PREFER IS NOT IN THE DROP-DOWN CHOICES, PLEASE LEAVE THE PREFERRED SIZE IN THE ADDITIONAL NOTES BOX.
Newborn–6 months: 4″ 6–12 months: 4.5″ 12–24 months: 5″ 2–5 years: 5.5″ 6–13 years: ADULT SIZE 6″ OR 6.5"
XXS: 6" XS: 6.5 " Small: 7″ * Average Medium: 7.5″–8″ Large: 8.5″ Extra Large: 9″-9.5" Ankle bracelet*: 9-1/2″–10″ *Anklets usually include a 1″–2″ extension.
XS: 7"-7.5" Small: 8″ Medium: 8.5″ Large: 9″ Extra Large: 9.5″
How to Find an Accurate Bracelet Size
To determine bracelet size, follow the steps below.
1. Measure the wrist BELOW the wrist bone (where you would normally wear your bracelet) using a flexible measuring tape or a strip of paper.
2. If using a plain strip of paper, mark your strip with a pen where the end of the bracelet needs to be. Then measure the paper strip with a ruler. THIS IS THE WRIST SIZE.
3. TO FIND THE BRACELET SIZE, increase the wrist measurement by the increment below based on how you want the bracelet to fit.
*For a snug fit, add 1/4″ to 1/2″.
*For a comfortable fit, add 3/4″ to 1″.
*For a loose fit, add 1-1/4″.